Privacy Policy for Research Project (Coin Street Community Builders)

Privacy Policy – Coin Street research conducted by Mapping for Change

Coin Street Community Builders ‘CSCB’ has commissioned Mapping for Change to conduct a public sentiment research project (the “research”) involving the residents, tenants, service users and stakeholders (“you”) of Coin Street.

CSCB has commissioned this research on behalf of all the entities of the ‘Coin Street Group’ including CSCB, Coin Street Secondary Housing Co-operative (CSS) and Coin Street Centre Trust (CSCT) as well as its housing co-operatives (Redwood Housing Co-op, Palm Co-op, Ikoro Housing Co-op and Mulberry Housing Co-op) ) (“we’, ‘our’ and ‘us’).  This privacy notice covers the processing of personal data by all the entities in the Coin Street Group and its housing co-operatives for the purposes of the research.

This privacy policy describes what personal data we may receive from the research and how and why we use it. This policy also describes the options we provide for you to access, update, or otherwise take control of your personal data that we process.

Who we are

Coin Street Community Builders, 108 Stamford St, London SE1 9NH

If you have any questions regarding your personal data or its use, please contact us using the details set out in the ‘Contact us’ section below.

1. What personal data we collect

When we refer to “personal data,” we mean information that can be used to identify a person or can be linked directly to an individual. It does not include information where we have fully and effectively removed the identity of the individual (anonymous data). We will generally receive the results of the research in an anonymised form.  However, the nature of the data (for example, a small data pool) may mean that you are identifiable from the data.  Further, some personal data may need to be processed in order to ensure that we are complying with our obligations to you, for example in relation to health and safety. 

We may collect personal data about you including:

  • your contact details (including address, email and telephone number);
  • your biographical information, including name and date of birth;
  • information relating to your tenancy and your household;
  • your socio-economic information i.e. information relating to your family and your income;
  • your personal opinion relating to Coin Street’s provision of services.

Sensitive Personal data

Under data protection legislation, certain personal data is considered more ‘sensitive’ (e.g., information relating to race, religion, political affiliation and health). This is also known as ‘special category data’.

We may process personal data about you that:

  • reveals racial or ethnic origin; political opinions; religious or philosophical beliefs; health; data concerning your sex life and sexual orientation;
  •  relates to criminal convictions and offences; and/or
  • reveals sensitive socio-economic information.

2. How we obtain your personal data

We may collect personal data about you from the research results. This personal data may have originated from several sources, for example where you have:

  • responded to research surveys or questionnaires regardless of the medium such as face-to-face, on paper or online;
  • have attended one of the research focus groups, community events or any other meeting relating to the research.

3. How we use your personal data

We will use the results of the research to assess our own effectiveness and identify areas for improvement. We will also receive information relating to individuals who may require assistance for health and safety purposes, for example to prepare for emergencies such as a fire. 

4. Our lawful bases

We will only use personal data when the law allows us to (i.e., where we have a ‘lawful basis’). Most commonly, we will use your personal data in the following circumstances:

  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We have a legitimate interest in facilitating the research which is aimed at evaluating Coin Street and identifying areas for improvement; and
  • where it is necessary to comply with a legal obligation (for example, health and safety requirements).

Where we process special category information, we may do so on the basis:

  • that the processing is necessary for the purposes of scientific or statistical research purposes in the public interest;
  • that the processing is necessary for the purposes of protecting an individual from neglect or harm, or protecting the well-being of an individual, where the individual is aged under 18 or is at risk.

We do not carry out any automated decision-making using personal data which produces legal effects or otherwise significantly affects individuals.

5. How we share your personal data

We may share your personal data within the Coin Street Group and with its housing co-operatives where this is necessary to act on the results of the research.  We may also share your personal data with third parties, including the following:

  • with third parties that provide services to us (such as IT support services);
  • pursuant to a court order, or other legal process or as otherwise required or requested by law, regulation, or public authority, or to protect our rights or the rights or safety of third parties;
  • with our professional advisors.

6. International data transfers

The research itself does not necessitate the transfer of personal data outside of the UK, however such a transfer may take place as a result of our own service providers (such as IT services). If such a transfer will take place, we will take steps to ensure that your personal data is protected in accordance with appropriate safeguards under data protection legislation, such as approved standard contractual clauses.

7. How we keep your personal data safe

To protect your privacy we will make sure your personal data is kept securely and disclosed only in accordance with this policy. We seek to use appropriate organisational, technical and administrative measures to protect personal data within our organisation. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact us” section below.

8. Your rights

You may exercise any of the rights described in this section by emailing us at

Please note that we may ask you to verify your identity before taking further action on your request.

  • You may access and request copies of any information we hold about you;
  • You have the right to ask us to correct inaccurate or incomplete personal data concerning you;
  • In certain circumstances you will be able to ask for your data to be deleted. This will not apply in all cases where we have a legal obligation or operational requirement to retain the personal data;
  • You may request that we stop processing your personal data. We may not be able to stop processing your personal data where we have a legal obligation or operational requirement to continue to process it;
  • You may object to the processing of your personal data in certain circumstances;
  • You may request that your data is transmitted to a separate service provider or organisation; and
  • You may withdraw consent where you have given us consent to use your personal data at any time. If you withdraw consent, we will stop using your personal data, unless we are required to process it for a different purpose (for example, the information is necessary to comply with a legal obligation). If you decide to withdraw your consent, this will not affect the lawfulness of our processing before your consent was withdrawn.

To exercise these rights, contact us via the “Contact us” section below. Please be aware that these rights are not absolute and may not apply in certain circumstances, for example if we are legally prevented from complying with the rights or where there are applicable exemptions.

Additionally, you have the right to lodge a complaint against us by contacting the Information Commissioner’s Office (“ICO”). 

The ICO’s address is: 

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website:

9. Links to other websites 

Our websites contain links to other websites. However, once you have used these links to leave our sites, you should note that we do not have any control over that other website. To understand how your personal data is used on that website you should look at the Privacy Policy applicable to the website in question.

10. Changes to this Privacy Policy

We may update this notice to reflect changes in the way we use personal data – for example, to take into account changes in our processes or to reflect changes in legislation. This privacy policy was last updated on 19 February 2024. 

11. Contacting us

If you have any questions or queries relating to this privacy policy please contact us at