From family support, fitness classes and learning to art exhibitions, festivals and talks, our activities are wide and far reaching.
Coin Street Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you may be identified, you can be assured that it will be used in accordance with this policy.
Coin Street Group may change this policy from time to time by updating this document. You should check this document from time to time to ensure that you are happy with any changes.
Who we are
For the purposes of this policy, ‘Coin Street’, ‘CSCB’, ‘the organisation’, ‘we’, ‘our’ and ‘us’ refers to entities within what is considered to be the ‘Coin Street Group’ including; Coin Street Community Builders (CSCB), Coin Street Secondary Housing Co-operative (CSS) and Coin Street Centre Trust (CSCT). Data may be shared internally within the Group where legitimately required. Full details of the entities can be found on our website.
What we collect through using our websites
We may collect the following information:
Details of visits to our websites and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use our websites
Information that visitors provide to us as a result of filling in a form on our websites, such as when a visitor registers for information or joins our e-mail list
Information provided to us when our visitors communicate with us electronically for any reason
What we do with the information we gather through your visit to our websites
We require this information to understand your needs and provide you with a better service, and in-particular for the following reasons:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to help us to tailor it to customers’ needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Please note that no personally identifiable information is recorded; a cookie does not give us access to your computer or any information about you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel. Please note this may prevent you from taking full advantage of the websites.
Links to other websites
Storing your personal data
Information that you provide when signing up for our e-newsletters is stored outside of the European Union but is covered by the EU/US Privacy Shield Framework and/or the Swizz-US Privacy Shield Framework. The data is used to contact you with information about our activities and services. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this policy.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Personal data we hold
If you have registered for one of our community events, family support sessions or entered into a lease or conference contract we will hold certain personal data such as:
Where required or where you have provided for our family support, nursery or community programmes we also hold personal sensitive data such as:
How we use your personal data
We offer a wide range of services and as such the personal data you provide will be processed in a number of ways. The areas of the organisation and how data is used are outlined below:
The commercial team uses personal data for contractual verification of bookings, leases, licences and contracts. This is used for the collection of financial payments as specified in the leases, licences or contracts; for the processing of applications and supplying information regarding vacant units; and for activities on site and conference information. Personal data is only shared with third parties after consent or if necessary to dispute or enforce a contractual or legal requirement.
The housing team uses personal data provided by the Coin Street co-operatives to fulfil our duties as a housing landlord in respect of the repairs and maintenance of our housing developments. Personal data that you supply when joining our housing register is used for the allocation of empty properties within the co-ops and is, therefore, shared with the co-ops. From time to time the data is analysed anonymously for policy research purposes.
The family support team uses personal data for monitoring, attendance, and for providing family support services for families with children aged 5 years and under on behalf of the London Boroughs of Lambeth and Southwark Children’s Services. The personal data is securely shared with Lambeth and Southwark local authorities. The local authorities are the data controllers of the personal data and we are the processors. This means the local authorities decide how your personal data is processed and for what purpose.
The nursery team uses personal data as part of the contract to provide nursery services. This includes compliance with Ofsted as well as our own health and safety requirements. Personal data is also securely shared with Lambeth and Southwark local authorities, including health and education, to meet funding requirements. Where we have given you a password so that you can access My Nursery Child, you are responsible for keeping this password confidential.
Youth and community programmes
The youth and community programmes team uses personal data to provide youth community activities and ensure that activities are run in accordance with appropriate safeguarding, health and safety requirements. We may communicate with you to offer relevant and useful opportunities and inform you of changes to services we offer. We share some of this personal data with partners Rambert, Jubilee Hall Trust and funders, including Southwark local authority, to support the delivery of community programmes, reporting and funding.
Keeping your personal data secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
You may exercise any of the rights described in this section by emailing firstname.lastname@example.org .
Please note that we may ask you to verify your identity before taking further action on your request.
Changes to this privacy notice
This privacy notice was published on 23 May 2018 and last updated on 23 May 2018. We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.