Keith's Story

In 2021, as the world grappled with the upheaval of Covid-19, I faced an unexpected personal crisis of my own: redundancy. At 59, losing my job felt like the end of a meaningful chapter in my life—years dedicated to causes like HIV/AIDS, mental health, and social justice. However, this loss marked the start of a new chapter at Coin Street, where my passion for community service found renewed purpose. 

Starting my journey as a full-time Communications and Media Manager at Coin Street Community Builders, I also embarked on completing a BA Hons degree at Surrey University—a feat I accomplished in just eight months. Balancing a demanding role while pursuing my studies tested my endurance and determination, but it deepened my commitment to personal growth and Coin Street’s mission. Graduating at the age of 60, my colleagues celebrated this milestone with me, reinforcing the sense of community that makes this place special. 

From the start, I was captivated by the sense of belonging, shared mission, and the passion of my colleagues at Coin Street. Every project, whether transforming a Thames riverboat into a pirate ship or creating a Santa’s grotto, is an opportunity to bring joy to our community. In my role, a deep understanding of our initiatives has not only sparked my creativity but also encouraged me to explore new, meaningful ways to connect with our community. 

One of my most cherished memories is the Christmas grotto event. As one of the older colleagues with a white beard, I was a natural choice to play Santa Claus. Our team transformed a corner of our Neighbourhood Room into a winter wonderland. Seeing children’s faces light up in wonder as they approached me was both moving and rewarding. Playing Santa was more than just a role; it was a chance to experience the magic of community spirit first-hand. Moments like these reinforce my belief in the importance of our work at Coin Street. 

We also participated in the "Carols at Christmas" event at St. John’s Church, where our Community Choir joined other local groups. I had the privilege of reading "'Twas the Night Before Christmas" to an audience filled with anticipation. As I finished, there was a deep, appreciative silence—a powerful nod to the spirit of the season and the joy of community coming together. It reminded me of the simple joys of shared experiences and the strength of our community. 

I was deeply honoured when my colleagues celebrated my recognition as the winner of the National Diversity Award for LGBT Role Model. This award was a personal milestone, and their response was a testament to the inclusive environment at Coin Street, where everyone is encouraged to bring their whole selves to work. The support and pride from my colleagues made me feel truly valued as part of this incredible community. 

A moment that always thrills me is watching the Oxo Tower lights turn from red to rainbow every night at one minute to the hour. It’s a vibrant display of inclusivity and a reminder of our commitment to fostering a community where everyone feels welcome and valued. 

I have witnessed first-hand the transformative power of sports. This was evident during my work supporting our Sports for Futures program. I helped coordinate a feature for ITV News about The People’s Project. Sitting in on interviews with our coaches and young athletes, I saw the deeper impact of our sports programmes. It wasn’t just about mastering techniques; young people were learning discipline, self-empowerment, respect, and kindness—skills that equip them for successful futures. 

Hearing directly from the young people, filled with pride and hope, reaffirmed my belief in the power of our work. This experience underscored the importance of equipping young people with the skills and values they need to thrive. 

At Coin Street, I’m involved in working groups focused on Black Lives Matter, race and equality, wellbeing, and health and safety. These initiatives reflect our commitment to driving meaningful change in our vibrant neighbourhood. For me, each group represents an opportunity to learn, grow, and contribute to a cause greater than myself. 

I also support the SOS Save Our South Bank action group, using my expertise in campaign communications and public relations. These efforts led to a Public Inquiry, and though the development was eventually approved, grounds for a Judicial Review were found. Supporting this group has been powerful; it’s about standing up for our community’s values and ensuring every voice is heard. This work has been incredibly fulfilling, reminding me of the importance of advocacy and solidarity. 

Working at Coin Street has given me countless opportunities to learn and grow. I've applied my skills to new areas, from housing and planning to childcare, all while being supported by an organisation committed to making a difference. This journey has rekindled my passion for community service and reignited my creativity. I’ve found joy in developing new ideas and creating events that resonate deeply with our community. 

Coin Street has inspired me to approach challenges with renewed energy and imagination. It has also enabled me to join the Royal Chartered Institute of Public Relations, where I am now an accredited member. 

Coin Street is more than just a workplace; it's a community where my work has a tangible impact, bringing people together and fostering a sense of belonging. Each day, I feel privileged to be part of this community—making a real difference, one story, one project, one heart at a time.