Ad hoc Help Desk team member – Flexible Hours

About Coin Street Community Builders

Coin Street Community Builders (CSCB) is a social enterprise responsible for developing and managing a significant part of London’s South Bank. We have transformed a largely derelict area into a thriving place for people to live, work and visit.

Our 13-acre estate includes:

  • the iconic Oxo Tower Wharf, home to designer-maker studios, exhibition and gallery spaces
  • a successful conference centre
  • cafes, bars and restaurants
  • parks and the riverside walkway
  • award winning co-operative housing
  • an Ofsted Outstanding family and children’s centre providing a nursery and family support

As a social enterprise income we generate stays in the neighbourhood. It’s used to improve and maintain our site which includes Bernie Spain Gardens and the riverside walkway, and to provide a range of free and affordable programmes and activities for families, children, young people, adults and older people in Waterloo and North Southwark.

About the role

We are currently looking to build our ad hoc team for the Help Desk at Coin Street neighbourhood centre to provide cover during busy periods and/or when our permanent team is away. There are no guaranteed hours per month, it is on an as and when basis, and sometimes at fairly short notice.

As a member of the Help Desk team for Coin Street Community Builders, you will ensure all visitors and staff receive an efficient and friendly front of house service. You will be based at the mixed use Coin Street neighbourhood centre which includes a series of conference, meeting and training spaces for hire to commercial and local community clients, a family and children’s centre and our staff offices.

The key tasks are:

  • To provide efficient front of house service including answering and directing telephone calls and visitors, and taking messages
  • To provide a positive, prompt, knowledgeable and accessible service to all Coin Street Group customers including commercial and residential tenants, stakeholders, users and potential users of the centre/other Coin Street Group products and services
  • To ensure meeting, training and event spaces are clean, tidy and laid out, serviced and equipped in accordance with the daily schedule
  • To provide administrative support for colleagues and, in particular, members of the Communication and Information team

Skills needed:

  • Good communication and customer service skills
  • Good time management and organisation skills
  • Ability to work on own initiative
  • Ability to follow daily schedule
  • Attention to detail
  • Flexibility

To apply please download an application pack from above and email your completed Supporting Questions Form, Equal Opportunities Form and up to date CV to Morlyn Rennals,

Please note that there is no closing date for applications as they will be assessed on a rolling basis.

Coin Street Community Builders strives to be an equal opportunities organisation and all staff are expected to share this commitment.

Our values are:

  • Creative: By looking for solutions rather than problems I will find better ways of doing things
  • Collaborative: By respecting the views of others we will learn, grow and achieve more together;
  • Committed: I do what I say I am going to do and do the best job I can.

The 3 Cs are lived by all staff at CSCB. You will be expected to demonstrate your understanding of the behaviours associated with these values during the recruitment process.

Job Details

Hourly Rate: £10.55 per hour

Relevant Information

Job Role

Supporting Questions Form

Equal opportunities form

Location: London